It used to be considered not only normal, but commendable, for citizens to speak directly through each other, and not dashing off to this government employee or that to tattle or snitch.
And I still think that is the right thing to do, but the story says she already contacted authorities, when she decided to confront the dog owner she was apparently in uniform in which case she was representing Walmart, like it or not. That is her action I disagree with, and as think someone stated, we don’t in what manner she spoke with the dog owner.
Agreed. Indeed, I tried many times when I lived in apartments to request modified behavior from other tenants rather than complaining to the landlord or local SPCA. I was very patient. In fact, with 1 irritating neighbor I never did tell the landlord.