Posted on 08/23/2015 10:44:35 AM PDT by MissEdie
If you have an attorney, call him. A call from an attorney is worth 100 phone calls/emails from a consumer.
Get a hold of a local TV station
The company website may have a “contact us” link for such communications.
Lawyer up. That’ll silence their laughter.
Every state has a consumer agency that takes complaints.
Should also be a state agency that licenses pharmacists to contact.
Make the incident public knowledge-—contact news editors, local and metro TV outlets....
Demand to know how many complaints have been lodged against CVS for incorrectly filling prescriptions.
I would say contact their national line or the store owner.
People are not perfect and do make mistakes.
Nevertheless, that’s terribly unprofessional to laugh. It could have harmed your daughter. Thank goodness she is okay.
I second that, get the Press involved, you’ll get answers QUICK!
Call your local consumer protection and find out who the parent company is.
Larry Merlo – Chief Executive Officer and President
CVS Headquarters
One CVS Dr.
Woonsocket, RI 02895
1-401-765-1500
Consider going to your state’s health board and report the pharmacist for the incorrect medication. That tends to take the grin out very quickly.
Their address is
CVS Corporation
Customer Relations
One CVS Drive
Woonsocket, RI 02895
Get the name of the employee and the number of the store where this happened.
First off, I would NEVER use CVS for any prescription.
Google CVS and contact coporate HQs.
Also let your doc know that this pharmacy is no good
Last, contact the licensing board for pharmacists in your state
First, see if their chain of command protocol works for you.
I suggest to start small, ask to speak with the manager of that pharmacy. If he keeps you waiting, try the store manager, then district manager.
If all three fail to address the issue to your satisfaction, say after two weeks, it is then the right time to go public, using tv, radio and or digital methods to publicize your story. I would first give the pharmacy manager a chance to resolve this internally.
Contact the state agency that licenses pharmacists. Fine a formal complaint.
If it is covered by health insurance, complain to your insurer and ask them to remove CVS from their preferred provider list. (They won’t, but the more you stir up, the more you are likely to get help.)
Complain to the doctor who wrote the prescription.
And if there is a Wal-Mart nearby, move your prescriptions there.
CVS probably has a Facebook page. See if you can post something there. Set up a twitter account and post there, adding a CVS tag.
Before you do any of this, however, decide what it is you are looking for - an apology, a disciplinary action against the pharmacist, or his or her pharmacy license.
Get the number for the CEO and talk to his executive assistant.She makes more decisions than he does and will absolutely give you the attention that you deserve
It is not the mistake I find appalling (though it is troubling as I thought pharmacies had checks in place to ensure the accuracy of filled prescriptions), but the inappropriate reaction when this mistake was brought to light. Mistakes with prescription formulations can have lethal consequences and are most assuredly not cause for laughter. Contact the district manager for CVS, the local consumer affairs reporter, and lawyer up. The actions of these store employees should be grounds for job performance write-up at the least, or termination at worst.
I don’t get the attorney recommendations here, except in jest. I see no damages.
“...CVS messed up my daughter’s prescription...”
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How did you know?
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