Posted on 09/23/2015 2:28:06 PM PDT by DallasBiff
Dear Mr.
We receive your complaint through the Customer Contact Centre at Amsterdam Airport.
Your complaint contains the following elements:
· You were refused by the KLM on a flight to Zagreb.
· You have been arrested following an incident and held in a cell with no windows and toilet facilities.
· After release you did not get any help or information.
Our registration system shows that you were warned first sent away, because you caused am inconvenience at a transfer desk. You complied to this request.
However, after some time you got back to the transfer desk and again caused an inconvenience. Furthermore, you told the staff that they acted likt “Nazis”. We also noticed that you had consumed excessive amounts of alcohol. Therefore my colleagues arrested you and you were taken in for questioning.
You will understand that you were, concerning the facts, legally deprived of your liberty.
With regard to the elements of the complaint:
· Refusing to take you on a flight is the responsibility of the carrier, in this case the KLM. Therefore you must sent your complaint to them.
· Our cells are indeed not provided with windows, clear security reasons, they meet the specified rules. Also regarding the toilet facilities, which are outside the cell. You can use them onrequest.
· After release my colleagues, referred you for information to employees of the airport. If are not sufficiently informed by them, you should take your complaint to them.
We trust to have informed you sufficiently. When you agree with our explanation please send us a written reply within 14 days. Also when you not agree we need a written reply within 14 days.
Wiht kind regard,
And my reply,
I officially disagree. I was not belligerent initially, I feel that I was targeted and discriminated against by an islamic KLM employee who felt he could stick it to an American tourist. I work in the travel industry and heard of stories of drunken and rowdy Russians being allowed on planes, so yes I believe that I was targeted by that islamic KLM gate agent.
I had left Murphy's pub on good terms and was not accosted by anybody, it was only at the transfer gate that I had trouble. Also I was at Schiphol when the security was at the gate and I couldn't sit by my gate and was basically directed towards Murphy's Pub because of lack of seats to wait for my flight.
Yes, I was directed to an air side hotel after my release but there were no rooms, but I was offered a welcome free shower. After that I was left to fend for myself the rest of the night with no help. I was even served a Heineken at a land side terminal bar, which I still have the receipt. And how did I get to that land side bar, I was let through by an unsecured door by a Dutch security person.
All in all, I felt that I was targeted because of my nationality and religion and that turned my vacation into a nightmare. There is a reason why Donald Trump and Geert Wilders are so popular. Also if the KLM islamic gate agent hadn't been so severely hostile to me and had offered hotel options this may have not had happened, but he had total hate in his eyes(like a nazi), and I fought back rhetorically, and I was thrown in the Dutch klink(jail).
I am not seeking, a huge settlement, like many do, and there are many US TV commercials here of unsavory lawyers, but I want to settle this without lawyers and make this correct, since I did nothing wrong.
I would like to make it to Croatia, someday, but I was wronged at Schiphol, for doing nothing wrong, except maybe drinking your national drink, Heineken(where there are signs at every corner at Schiphol).
The only thing worse than leaving is coming back to ATL from international. That sucks.
I was so disgusted by my treatment and experience at Schiphol, I just wanted to go home, which I did.
Somehow, writing a sternly-worded complaint letter doesn't seem like "payback."
I’m quite certain you did absolutely nothing wrong (””dindo nuffin”), and were targeted only because of your race. I am forwarding this thread to the national action network, ATTN: Rev. Al, for immediate action. Good luck!
Schipol is a kind of unique place.
“Customer Service” doesn’t really apply, because KLM is basically a huge Dutch Jobs program, more than an Airline.
Think of it as like having to deal with DMV employees that have secured jobs-for-life.
Lawyer up. Please.
You need to take a chill pill when traveling. An extra night in Amsterdam sounds like fun if you just go with the flow.
Yeah, whatever, new york Al would never come to my defense because of my skin color, but I was discrinated against by KLM.
Wow weird, because I’ve never had any awful experiences with Schiphol.
I hope you get to visit Croatia, it’s a beautiful and charming country....if you get there, have a look at Slovenia also, very lovely.
At least he didn’t cut your head off.
I've left many airport pubs on good terms once paying my bill.....
Using common sense and logic, it appears to me your problem WAS excessive alcohol consumption and since you provide no counter argument from the agencies involved, I deem you guilty!
Alcohol is apparently not your friend.......
Meanwhile hundreds of white people got on that plane and made their flight, but for some weird reason you alone got singled out? Uh-huh.
Uh. maybe the barmaid that I shamed to help her swamped co-worker at Murphy’s Pub called her little KLM muslim friend, to get back at me.
I believe that I was targeted. I did nothing wrong at sthiphol.
Threaten to go public with it in a major way. Come up with a list of consumer/travel websites, blogs and such, with the goal of spreading your story far and wide and across the globe.
Then do it. And don't plan on returning because you'll probably end up on a hit list. But at least you'd get some satisfaction.
I take it you haven't gone through Philly or Boston. Charlotte was always nice (except for that time when a couple of planes got tangled up). I've had mixed results at Dallas - once huge lines, a couple of times a fairly easy stroll.
You should be thankful to that agent that you didn’t get on the plane drunk. Do a search for drunk passenger on plane and see how many wind up in restraints for their flight and massive fines after landing.
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