Posted on 11/30/2001 3:38:37 PM PST by spycatcher
If migrating your service to the AT&T Broadband network and service becomes necessary, we will call to notify you of the migration timing. A message will be left on your voicemail or recorder if no one is available at the time of the call. As a precaution, we are providing you the following instructions, which will enable you to connect your computer to the new AT&T Broadband network. Again, you will only need to follow these steps in the event you receive a call from AT&T Broadband instructing you to do so.
1. Restart your computer to begin the process.
2. Open your Internet browser. You should be automatically sent to an AT&T Broadband welcome page. This page includes instructions on how to download software used to change your computer settings for the new network. If the welcome page does not automatically appear when you open your browser, please go to http://newuser.attbi.com/ (This website will only be available if the service migration is necessary).
3. Follow the instructions on the Web site to run the Automated Configuration Utility (or you can choose to change your computer settings manually).
4. The software will automatically change your Outlook Express email client, your Internet Explorer settings, and configure your computer for the new AT&T Broadband network. Information on how to manually change your settings for other email clients and Internet browsers such as Netscape Communicator and Netscape Navigator can be found at http://help.broadband.att.com/
5. You can now surf the Internet and use email on the new AT&T Broadband Internet network and service.
If migrating your service to the new network is necessary, certain aspects of your service would change. Your current homepage would feature new content and your current email address domain name would change. Please note that your username would remain the same. For example, jsmith@home.com would change to jsmith@attbi.com. If service changes are necessary, a detailed description of all changes will be provided at http://help.broadband.att.com/ in the Announcements and Updates section.
I don't know if that applies to everyone, but there it is just in case you do get cut off. Be aware that no matter what the outcome This will change the terms of your contract.
Cut me off? They don't dare!! They can have my FR account when they pry my keyboard from my cold, stiff fin
I remember pBS or someone doing a story on the teenagers that founded excite and were suddenly zillionairs. One of them bought his first new car. I think it was a Honda Civic?
Contrast this with Comcast's approach, cut right from their site:
Or, in other words: "We're a cable company, so f-you"
Mine has. Service has sucked for about a month here in Denver.
Comcast's Connection Backup Program - click here
Or, in other words: "We're a cable company, so f-you"
Yeah, I noticed that, being a comcast customer. Fortunately, I have a very clear view of the sky in all angles. In other words, I can spot a satellite easily. No internet = no more cable. I don't care if its @home's fault or comcast's. I would hope that any cable company involved in this has a real backup scheme.
It puzzles me as to why AT&T went with @home in the first place. They have their own internet service, worldnet.att.net. I was a dial-up subscriber for 3 or 4 years and was relatively happy, considering the limits of 56K. It would be prudent, I would think, for AT&T to adapt their own network for their cable customers. Or maybe, they just aren't all that interested in keeping the cable system so they don't want to invest in adapting their ISP in that direction.
So AT&T, the bondholders and presumably @home themselves realize that a blackout is a baaaaad thing. As I said in an earlier thread on this subject, it seems more and more to me like this was more about posturing than anything else. There was no realistic chance that the judge would accept the $307m offer, so the real battle started today, not ended.
So if I had to, I'd go back temporarily until the cable got running again -- no DSL here -- but I'd be kicking and screaming the whole way...
Disclaimer: Opinions posted on Free Republic are those of the individual posters and do not necessarily represent the opinion of Free Republic or its management. All materials posted herein are protected by copyright law and the exemption for fair use of copyrighted works.