Keyword: callcenter

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  • Feds wallop AT&T with $25M fine over stolen customer data

    04/08/2015 3:12:58 PM PDT · by blueyon · 9 replies
    C/Net ^ | 4/08/15 | by Marguerite Reardon
    AT&T settles with FCC over customer data that was stolen from data centers overseas and used to unlock stolen mobile phones. AT&T has reached a $25 million settlement with the Federal Communications Commission over stolen customer data from three international call centers. The data breaches took place at contracted call centers in Mexico, Colombia and the Philippines, and involved the unauthorized disclosure of almost 280,000 U.S. customers' names, full or partial Social Security numbers and unauthorized access to protected account-related data. The FCC said the information obtained from these breaches was used to unlock codes for stolen phones. Workers at...
  • Too good to check – Obamacare call center workers not getting healthcare benefits

    07/27/2013 7:05:32 PM PDT · by SeekAndFind · 4 replies
    Hotair ^ | 07/27/2013 | Jazz Shaw
    The good news for Contra Costa County in California was that they were getting a brand spanking new call center, which would provide more than 200 good paying jobs. It was part of the support network for Obamacare… a place where people could call at any time with questions. The call center in Concord is gearing up for full operation in October, but recent revelations in the news have put a fly in the ointment. Now, with two months to go before the Concord operation opens to serve the public, information has surfaced that about half the jobs are part-time,...
  • The Tea Party Express buses are fired up and rolling to Wisconsin to help defeat the RECALL!

    05/31/2012 9:20:50 AM PDT · by Syncro · 21 replies
    State Tea Party Express ^ | May 31, 2012 | Tea Party Express HQ - Defend Gov. Walker
    The Tea Party Express buses are fired up and rolling to Wisconsin to help defeat the RECALL! .. Dear Gov. Walker Supporters,  . With only 5 DAYS until the RECALL election of Gov. Scott Walker, the Tea Party Express is headed to Wisconsin to help defeat the RECALL.  Thanks to your support, in addition to the pro-Walker TV ads that are currently airing in Wisconsin, we will be holding rallies across the state to raise awareness about the success of Gov. Walker's reforms and make sure that conservatives vote next Tuesday. . . The Tea Party Express Buses are...
  • Tea Party Express "Mobile Call Center" Day Update #26!)

    05/28/2012 9:27:02 AM PDT · by Syncro · 27 replies
    Tea Party Express ^ | 05/28/2012 08:05:03 am | Amy Kremer
    We have sent the Tea Party Express "Mobile Call Center" down to Texas for the final push before TOMORROW'S election!Sorry to interrupt your Memorial Day, but we here at the Tea Party Express want to thank you for your support of conservative Texas U.S. Senate candidate Ted Cruz and want to show you what we are doing to ensure that conservatives show up to the polls tomorrow to vote.  In a campaign first, we have harnessed cutting edge technology with good old fashioned Tea Party passion and present to you the Tea Party Express "Mobile Call Center":The Tea Party...
  • US matches Indian call centre costs

    08/19/2010 12:34:36 AM PDT · by Freelance Warrior · 3 replies
    The Financial Times ^ | August 17 2010 19:12 | James Lamont and Joe Leahy
    Call centre workers are becoming as cheap to hire in the US as they are in India, according to the head of the country’s largest business process outsourcing company. High unemployment levels have driven down wages for some low-skilled outsourcing services in some parts of the US, particularly among the Hispanic population. At the same time, wages in India’s outsourcing sector have risen by 10 per cent this year and senior outsourcing managers based in the country command salaries above global averages. Observers say that while the cost of some senior positions may have equalised with the US and certain...

    07/11/2010 2:43:05 PM PDT · by Cindy · 10 replies · 3+ views
    Note: The following text is a quote: JULY 9, 2010 FOR IMMEDIATE RELEASE BLACK MARKET TRAVEL AGENTS 38 DEFENDANTS INDICTED IN MULTI-MILLION DOLLAR FRAUD LOCAL INVESTIGATION EXPOSES NATIONWIDE NETWORK THAT USED STOLEN IDENTITIES, CREDIT CARDS TO PURCHASE AIRLINE TICKETS KANSAS CITY, Mo. – Beth Phillips, United States Attorney for the Western District of Missouri, announced today that 38 defendants from across the United States have been charged in a series of indictments that allege an extensive network of black market travel agents who used the stolen identities of thousands of victims as part of a multi-million dollar fraud scheme...
  • India:Inside job gives call centres a pool of cheap labour(inmates to man call center)

    05/12/2010 9:25:22 PM PDT · by TigerLikesRooster · 6 replies · 343+ views
    The Times(UK) ^ | 05/13/10 | Rhys Blakely
    May 13, 2010 Inside job gives call centres a pool of cheap labour Rhys Blakely in Mumbai Britons have grown accustomed to dialling call centres in Bangalore to check their bank details. But what if your bank’s back office was in an Indian prison — and was manned by criminals? In what has been billed as “a unique public-private experiment”, an Indian outsourcing company that claims Royal Bank of Scotland and Goldman Sachs as clients is to employ inmates at Cherlapally Central Jail in Hyderabad to help to process bank paperwork. About 250 prisoners — both convicts and those awaiting...

    03/03/2010 9:47:40 PM PST · by Velveeta · 532 replies · 5,882+ views
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  • Call-Center Jobs That Pay $100K a Year

    08/28/2009 9:55:54 AM PDT · by bigbob · 14 replies · 864+ views
    Business Week ^ | 8/25/2009 | Vivek Wadhwa
    In a column a few weeks ago, I wrote about "smallsourcing" and how U.S. workers are competing for jobs that small companies haven't chosen to outsource. Some of these jobs are in the very areas where the doomsayers said the U.S. had no chance of competing, such as information technology, Web development, and graphic design. That U.S. workers have been competitive in these fields underscores my belief that the nation's workforce can be more competitive in other fields than is broadly understood.
  • Curtain falls at Dover's AT&T Call Center

    02/28/2009 6:54:14 PM PST · by mainestategop · 5 replies · 869+ views
    Fosters ^ | 2/28/09 | Leslie Modica
    DOVER — AT&T Call Center workers knew they were walking into a dreary employment scene when they walked out the doors of the Cochecho Millworks, clutching the last of their belongings in a small, plastic box. But rather than dwelling on the bad news that has been the topic of conversation since AT&T announced the closure of the National Passport Information Center nearly three months ago, many employees decided to approach the final hours at the job a different way.
  • Stressed Indians leave call centres

    10/02/2008 11:38:06 PM PDT · by KingJaja · 13 replies · 774+ views
    A 23-year-old man, barely out of college, has been recovering from a heart attack in hospital. The doctor's diagnosis: modern lifestyle - stress and odd hours of work. He works at a call centre in Mumbai Alarmed? His colleagues at the call centre where he works are. Says one of his best friends and colleague: "I'm leaving. Have been planning to for sometime. "As soon as I get another job, even if it's less paying, I will leave this industry for good." The youth of India seem to have fallen out of love with the call centre industry. Even before...
  • India: Call centre romeos are ‘a major HIV risk’ (Sex, Outsourcing, and HIV)

    10/20/2007 12:38:17 AM PDT · by TigerLikesRooster · 4 replies · 144+ views
    Times of London ^ | 10/20/07 | Jeremy Page
    October 20, 2007 Call centre romeos are ‘a major HIV risk’ Jeremy Page in Delhi It was not the pay that made Prashant Singh join a call centre in the Delhi satellite town of Noida. It was certainly not the working hours – 6pm to 3am – or the abuse from American callers. “I did it for the girls,” he told The Times as he surveyed the crowd at a popular Delhi nightclub. “When I was living at home, it was hard to date girls. Now it’s easy – I’ve had three girlfriends in the last year.” Like many of...
  • UK's trade union slams offshoring

    09/14/2006 8:58:36 PM PDT · by CarrotAndStick · 1 replies · 173+ views
    The Times of India ^ | 15 Sep, 2006 0153hrs IST | Rashmi Lall
    LONDON: Five years after off-shoring became an accepted way of life for British business, the country’s largest manufacturing union has declared it takes "a zero tolerance view" of UK jobs going to India, even as Britain’s biggest insurer announced it would be exporting at least 1,000 posts out to East. The angry comments from Amicus, the trade union that boasts of more than one-million members in both public and private sectors, came as insurance company Aviva announced it was cutting 4,000 British jobs and sending 1,000 to India with a margin of another 500 IT posts to be outsourced. It’s...
  • Now, desis (Indians) train UK call centre workers

    08/09/2006 11:24:20 AM PDT · by Gengis Khan · 3 replies · 274+ views
    The Times of India ^ | 9 Aug, 2006 1716hrs IST I ANS
    LONDON: Indian call centre experts are now training British workers on how to manage message-handling services. Britain's first Indian-owned call centre has been opened in Belfast, a total reversal of the trend of British firms opening call centres in the sub-continent to take the low cost advantage, according to a report in Britain's Daily Telegraph newspaper. ICICI OneSource, which has 8,000 staff in India, aims to create 1,000 jobs in Northern Ireland over the next two years. The firm's British clients come mainly from the financial and telecommunications industries. "This is not about moving work from India to the UK;...
  • Work meets play at call centers [India]

    01/03/2006 6:50:03 PM PST · by KingofZion · 12 replies · 545+ views
    The Washington Post ^ | December 28, 2005 | S. Mitra Kalita
    As fireworks boomed across nearby New Delhi and families lit candles and incense and prayed late into the evening, thousands of call-center agents reported to work at a gleaming office tower here. Donning headsets and fake American names, they placed and fielded phone calls to and from the United States, collecting bills, selling products and raising credit limits. For a few minutes each shift, though, the workers hurried outside to take part in their own celebration * * * In India, call centers are part of a burgeoning industry known as "business process outsourcing," or BPO -- a new world...
  • Outsourcing outrage Indian call-center workers suffer abuse

    11/17/2005 2:17:06 PM PST · by kingattax · 162 replies · 3,393+ views
    San Francisco Chronicle ^ | November 17, 2005 | Mike McPhate
    Noida, India -- While irate calls are a mainstay of customer service work in any country, many Indian call-center workers say they regularly face particular abuse from Americans, whose tantrums are sometimes racist and often inspired by anger over outsourcing. This vitriol has fueled a "searing anger" among the Indian employees, says Vinod Shetty, a Bombay lawyer who has formed a collective for call-center workers. "A lot of trauma is caused." Debalina Das, 22, a computer help-line agent in the city of Hyderabad in south India, punched the button last winter for a call from the United States. The caller...
  • Texas Emergency Hurricane Hotline Outsourced to India

    09/29/2005 6:19:46 AM PDT · by Cagey · 50 replies · 1,357+ views
    ABC News ^ | 9-28-2005
    Sept. 28, 2005 — As Hurricane Rita roared toward them, more than 300 people called the local emergency number broadcast all around Nacogdoches County in east Texas. What they didn't know was that the operators on the other end of the phone were 7,000 miles away in India. With power down and limited means of communication, Nacogdoches County Judge Sue Kennedy, who acts as the emergency coordinator, decided to set up a phone bank to help people out. She called a local firm that runs call centers and asked if they could help the community. Effective Teleservices, based in Nacogdoches,...
  • Call center workers get better working conditions in India than in US :

    03/30/2005 1:56:11 PM PST · by jb6 · 6 replies · 867+ views
    India Daily ^ | Feb. 25, 2005
    Call center professionals in India are well taken care of by the employers, compared to the US, where the workers were treated as a "commodity", said an official of the Communication Workers of America (CWA), the largest workers union in the US. "The call center environment in India is much better. In the US, the employers are not considerate about the workers. They treat people as a commodity," Steve Tirza, President, CWA, who was here along with other members to have a first-hand understanding of the call center and IT industry in India, told PTI. Taking exception to the argument...
  • How India Funds Bush's Campaign

    05/18/2004 11:48:24 AM PDT · by mondoman · 6 replies · 119+ views
    The Asia Times On Line ^ | May 19, 2004 | By Siddharth Srivastava
    NEW DELHI - There is more than one reason US President George W Bush should thank Indians, whether in the United States or India, as the buildup to elections in the US slated for November gathers steam. Indians are contributing handsomely to Bush's campaign funds while, until recently, there was a band of more than 100 dedicated call-center executives who were handling Bush's fundraising and vote-seeking campaign for the Republican Party from the outsourcing hubs of Noida and Gurgaon, which adjoin the national capital Delhi.
  • Capital One pulls out of Indian call centre deal

    03/25/2004 3:42:00 PM PST · by Doohickey · 11 replies · 190+ views
    Financial Times ^ | 3/25/04 | Khozem Merchant
    Capital One has cancelled a deal with India's largest call centre after it emerged that Indian workers had misled the US credit card company's customers with unauthorised offers of credit. Wipro Spectramind, the Indian technology company, discovered the offers in a routine inspection and disclosed the evidence to Capital One, which decided "not to renew" its telemarketing contract with the New Delhi-based call centre. The US card issuer declined to comment further yesterday, but its decision comes as a wider political backlash against the outsourcing of such work overseas threatens to undermine the sector's dramatic growth. Politicians in Washington are...