Skip to comments.400 new jobs coming to Greenville Co. with Samsung customer care (South Carolina)
Posted on 07/12/2018 5:08:43 PM PDT by 2ndDivisionVet
GREENVILLE Co., SC (WSPA) - Samsung is planning to bring 400 new jobs to Greenville Co. by the year 2020 with a new customer care center they're opening in the area, according to Greenville Area Development Corporation.
At just under 35,000 square-foot, the tech company's "cutting-edge" facility will feature two advanced training centers for onsite agents, a private and secure video chat area and a connected living lab with Samsung and competitive products.
The new customer care center will be located at 901 Holland Rd. in Simpsonville and will be Samsung's third location in South Carolina.
Hiring is already underway, those interested should visit aloricajobs.com for more information.
This is great news, I worked for a company that built and staffed the first of these centers in South Carolina, worked with the head of all of our call centers and met with all their suits to make it go and closed the deal...
Glad to see this, they were sharp folks and obviously they see the value of locating support here versus the Phillipines or elsewhere!
I think most people underestimate what call center supervisors and managers make.
They do, but on the other side of the coin depending on their employer they may be underpaid for the amount of work they have to do. I built a call center in El Paso, Tx that was multi tenant and I found out the hard way that my employer had failed in a prior one where they had screwed up the launch terribly. i had to essentially write the book operationally from top to bottom including desktop certs, power outage function and test, all of it. They went through a lot of managers as monthly they would squeeze them for more revenue and where was is to come from? Cutting hours meant less income, higher meant the same as people working there were paid low and had pretty tough technical challenges. I have met other folks who were managers in their centers in other cities and the story is the same. I am actually writing a book on all of this and where to go from here, I take our position as consumers in it and how companies are shortchanging training and other attributes agents need to do their job effectively
Ever been to a Costco and seen their Concierge program, I built that ands it includes training agents to troubleshoot hardware issues and dispatch servicer’s with parts for certain products. Fell apart not too long after I left because the suits milked the cow to death, or darned near
More American jobs. Winning!
Samsung has great products, I bought a new fridge that is a great value and a huge screen TV from them.
Hopefully they switch production to the States, not sure where their products are made.
The goal here should be to reverse the loss of our manufacturing base instigated by the globalists.
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