“Industry experts have said that Home Depot has better real estate than Lowe’s and has invested more in its e-commerce fulfillment.”
In Coeur d’Alene, Idaho, Home Depot and Lowe’s are only two miles apart. Both stores are ok as far as big box stores go; decent selection at good prices.
But Lowe’s has failed to keep up in many areas. Check out at Lowe’s is slow, few registers are open, and lines can be long; there is no self-check-out. Returns are a total disaster at Lowe’s and are often so fouled up they take 30 minutes. At HD, a return can take less than a minute with or without receipt.
Finding knowledgable people is much harder at Lowe’s.
The Lowe’s online experience is just awful while the HD online experience is really excellent and now in Amazon-class. HD makes it easy to find products on their site, add them to the cart, and pay for them. There are no shipping charges if you pick the products up in the store. I can find obscure parts for $1 or $2 that I need on the HD site that aren’t in the Lowe’s site and have them available for pickup in a couple of days.
Lowe’s has fallen way behind HD in many areas. These closures do not surprise me.
I had my plumber friend coming to replace the faucets in our 3 bathrooms. 4 sets. Of course I wanted them all to match. I went to Lowes. They had jack all. Everytime I’d find one I liked it would say...go online and order them. They had almost 0 stock. I even called a gal over and she said...yeah we don’t do much inventory. You have to go online and order them. I said....if I have to go online and order them why would I order them from you when I can get the same thing cheaper somewhere else? She just looked at me.
I went to Home Depot and they had stock to choose from.
False, false, false, and false.
Returns are a total disaster at Lowe’s and are often so fouled up they take 30 minutes.
False.
The Lowe’s online experience is just awful
False. And Lowes has a pick-up desk just inside the entrance.
“Industry experts have said that Home Depot has better real estate than Lowe’s and has invested more in its e-commerce fulfillment.”
...
Home Depot has a much better website, too.
Your post is spot on.
I was at one time a vendor for both companies...
I hated trying to work with Lowe’s for refillment and inventory control needs...
HD was great to work with...mgrs cared about actually having my products to sell...