Posted on 01/18/2020 6:52:51 PM PST by Hojczyk
Emily James worked as a senior banker at a U.S. Bank call center in Portland when she received a call from a customer last month whose paycheck had been placed on hold,
James worked to help Marc Eugenio, a Clackamas resident, get access to the more than $1,000 that should have been in his account before telling him to go to his local bank the next day to get the money cleared by a manager.
The following day, on Christmas Eve, Eugenio visited his local branch but because of the holiday, no one was able to help him.
A devasted Eugenio called the 1-800 line from a gas station where, according to report, he was stranded with no money to fill his tank to get home.
He requested to speak to James, explaining what had happened before adding: “I wish I had just 20 bucks to get home.”
James, realizing how close the man was, decided to act.
Eugenio told the paper that the woman from the call center told him to wait for help, as she was just a few miles away.
“I didn’t want her to do it,” he said. “But I’m not proud to the point that I’m going to refuse help.”
According to the report, James said she received permission from her supervisor to drive out.
“I handed him $20 in cash, said ‘Merry Christmas’ and went right back to work,” she said.
But days later, she was informed by a service manager that her job had been terminated
Eugenio said he feels bad that James lost her job trying to help, but James seemed to not mind after seeing how the situation was handled.
“I don’t think I would want to continue to work for someone who would do that,” she told The Oregonian.
(Excerpt) Read more at foxnews.com ...
No good deed....
“At U.S. Bank, we have policies and procedures in place to protect our customers and employees,” the statement read. “Ms. James was terminated following an internal investigation into her interactions with a customer. During this review it was determined Ms. James did not use the available solutions to remedy the customer’s situation and instead put herself and the bank at risk with her actions.”
Huh?
good on her....showing true Christmas Spirit.....may we all do the same when the time comes....
My response, assuming she used her own money, is: Die, corporate scum!
The banks statement is vague CYA nonsense. They did not anticipate their actions would get as much attention as it has.
Not all that long ago the actions of this woman would have earned Praise and, an Employee of the Month/Year Award.
If I were her I would contact several attorneys to get their opinions about possible unlawful termination.
As some here have said, no good deed goes unpunished. While a well known saying, it should not be so.
She received permission from the Sup. How does she get fired over this?
Some loyyyyyywwwer will be all too glad to assist her.
The bank is ridiculous.
God bless this compassionate woman and the stranded bank customer she helped.
I feel bad for Ms. James, but I understand the bank’s position.
Actually it's the first line in the story, but didn't make it in the posting here.
"An Oregon woman claims she was fired from her bank job after helping a struggling customer get home to his family on Christmas Eve by giving him $20 of her own money."
I agree that she did a good, kind-hearted deed for a bank customer in need. I also agree that the bank’s termination rationale sounds weak and is self-serving.
IMO, she was _too_ kind-hearted. She left work to give a stranger (who was a customer of the bank) $20. It’s not hard to see that such a kind (naive?), open-hearted person could be manipulated by a saavy player.
It’s $20 today (and out of her own purse, presumably). But what if were $50? $200? A thousand? “I’ll pay it right back when they unfreeze my account.”
It’s too close-sounding to the Nigerian Prince scam, albeit writ small. This man sold his case to someone willing to give him money over a couple of phone calls. I can understand why the bank can’t have someone like that as a teller. I wish her well, though.
She did a stupie.
How funny is this when most banks in one way or another are complicit in handling money of the biggest scums on earth. Money is money right?
I don’t.
And I believe that it would be appropriate to do whatever is in my power to make sure that this action costs as much money as possible not only to the bank but to every filthy scumbag who advocates this sort of policy.
Reread the article. The person has $1000.00 but, it was inaccessible. She resolved the issue but, because of the holidays the processing was not completed. So, her effort to free up his money was too late.
He was too broke to put gas in his car. She left after her Sup. gave her permission. Returned promptly after handing him a $20 for gas. Subsequently fired.
The bank claims her actions put herself and the bank at risk. They do not explain this statement. Sounds to me like an attempt at Damage Control.
I wonder if they wanted her to call security and explain the situation first so they wouldn’t be exposed to a hostage extortion/bank robbing scheme?
Freegards
Then her supervisor whom she asked before going out to the parking lot to give the man the money should have said.
If this does not result in a firing higher up it should result in a lot of account closings. Were I a local business I would take the opportunity here to close my accounts, move to another bank, and then advertise my support for the local citizen.
Pandering?
Maybe. But it’s my honest first reaction and our family business here moves accounts from time to time because the local banks seem to treat new customers better than longtime customers for some bass ackwards reasoning.
Yup, the supervisor should have got the axe too if that’s the supposed explanation.
Freegards
She put herself into a hostage situation.
US Bank getting destroyed on Twitter. Haha!
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