"...Those records were customer service and support logs detailing conversations between Microsoft support agents and customers from across the world..."On the one hand, those were private conversations that could contain security-damaging exchanges and data.
On the other hand, they probably MOSTLY contained the same information as thousands of "support forum" pages on hundreds of public sites. The difference being that these are identified as real people and companies, not just anonymous forum handles.
Let's hope MS does better with their new JEDI contract.
Most of those recorded sessions probably went something like this:
“First, is your computer plugged in? Second, have you tried Ctrl-Alt-Delete? Third, is your mouse plugged in?”
Exactly what I first thought.