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Western Firms Caught Off Guard as Chinese Shoppers Flock to Web
Wall Street Journal ^ | June 14, 2015 5:30 a.m. | Laurie Burkitt, Peter Evans

Posted on 06/16/2015 12:30:35 AM PDT by Cronos

After enjoying nearly three decades of steady growth in its China business, Unilever PLC last year watched sales fall off a cliff.

The maker of Dove soap, Lux shampoo and Comfort fabric softener warned in October of a 20% drop in its third-quarter China sales. The next quarter, the company announced another 20% fall.

Unilever blamed a slowing Chinese economy and a pullback by shoppers. But a close look at retailing trends in China suggests Unilever was also feeling the pain of the migration of hundreds of millions of Chinese consumers to online shopping.

Unilever wasn’t the only Western company overestimating brick-and-mortar. Swiss food company Nestlé SA has been burning instant coffee it couldn’t sell in stores. It recently told The Wall Street Journal it failed to fathom the extent of how quickly and broadly retail was changing in China. Colgate-Palmolive Co. and Germany’s Beiersdorf AG , which makes Nivea skin cream, have also cited problems with overstocking.

...The exodus from stores has disrupted retailers world-wide, with global e-commerce topping $1.3 trillion last year. But in China, the move online happened with greater force, partly because of the speed of smartphone penetration.

An estimated 461 million Chinese consumers, a third of the population, are now shopping online, up from 46 million in 2007, when e-commerce started gaining momentum. China’s e-commerce market increased 49% last year—after gains in the prior three years of 59%, 51% and 70%, respectively. In 2013, China overtook the U.S. as the world’s biggest e-commerce market, and last year the country rang up $453 billion in sales online, 11% of all retail sales.

Nearly half of Chinese consumers are already buying groceries online, compared with just a quarter of global consumers, according to Nielsen survey of 30,000 consumers. Last year, 42% of skin-care sales were online

(Excerpt) Read more at wsj.com ...


TOPICS: Business/Economy
KEYWORDS: internet; online; technology; trade
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Interesting moves in the retail world - European retailer Metro AG pulled its consumer-electronics business from China in 2013, citing the market shift online.
1 posted on 06/16/2015 12:30:36 AM PDT by Cronos
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To: Cronos

Now why wouldn’t these same companies with their Chinese brick and mortar sales being adversely impacted not start to market their products through on-line shopping sites extant in China?


2 posted on 06/16/2015 12:34:12 AM PDT by House Atreides (CRUZ or lose!)
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To: Cronos

Yeah, now that they have over four million new Social Security numbers to use.


3 posted on 06/16/2015 12:34:42 AM PDT by 2ndDivisionVet (You can help: https://donate.tedcruz.org/c/FBTX0095/)
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To: House Atreides

They have access to more competitive products through the Net and might be buying in bulk.


4 posted on 06/16/2015 12:48:07 AM PDT by familyop (We Baby Boomers are croaking in an avalanche of corruption smelled around the planet.)
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To: Cronos

So what are they buying online? A change in how does not necessarily translate to a change in what, just the distribution method. Are these companies misreading the tea leaves? I’m thinking massive counterfeiting enabled by the web


5 posted on 06/16/2015 12:51:17 AM PDT by NonValueAdded (I love it when we're Cruz'in together)
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To: House Atreides

yeah. Wouldn’t that be the obvious thing to do? internet shopping has been around a while guys. Wake up.


6 posted on 06/16/2015 12:53:57 AM PDT by dp0622
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To: 2ndDivisionVet
Yeah, now that they have over four million new Social Security numbers to use.

My bet is those are a closely guarded asset of the PLA, not to be used for anything as trivial as credit card fraud.

7 posted on 06/16/2015 12:56:10 AM PDT by cynwoody
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To: familyop
They have access to more competitive products through the Net and might be buying in bulk.

Been there. Done that.

E.g., my favorite brand of shampoo, which costs $11 at Whole Paycheck but is only $4 online (plus shipping, ugh!). So, what to do? Obviously, buy several years' supply, hitting the free-shipping threshold and then some, and evading the sales tax for good measure!

Out of the shampoo market until the Cruz Administration!

8 posted on 06/16/2015 1:02:17 AM PDT by cynwoody
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To: cynwoody

Perhaps, except for highly favored Politburo members, apparatchiks, billionaires, wives, adult children, PLA, PLAN and PLAAF senior officers and hangers on.


9 posted on 06/16/2015 1:02:34 AM PDT by 2ndDivisionVet (You can help: https://donate.tedcruz.org/c/FBTX0095/)
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To: House Atreides

They are doing so, but it takes time and money to create the software and infrastructure to do mass retail on the Internet — and it is quite another and harder thing to do it profitably. Meanwhile, the routine demands of investment and management of bricks and mortar stores must be attended to.


10 posted on 06/16/2015 1:03:20 AM PDT by Rockingham
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To: Cronos

Making deliveries must be a b*tch; I DON’T envy those poor Chinese drivers for UPS/Fedex.


11 posted on 06/16/2015 1:09:14 AM PDT by Jack Hammer
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To: Jack Hammer
Making deliveries must be a b*tch; I DON’T envy those poor Chinese drivers for UPS/Fedex.

Uber needs to hurry to China (if they are not already there).

12 posted on 06/16/2015 1:18:47 AM PDT by cynwoody
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To: NonValueAdded

“I’m thinking massive counterfeiting enabled by the web.”

Yep. I made the mistake of buying “Apple” earbuds off the net. My kids broke the originals in three months. The ones I got off the net (from Hong Kong) lasted three weeks.

The Panasonics (RadioShack!) they have now are over a year old now!


13 posted on 06/16/2015 1:19:22 AM PDT by 21twelve (http://www.freerepublic.com/focus/f-news/2185147/posts It is happening again.)
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To: House Atreides

On the Internet and commerce, we have around 100 million American adults out of work. Migrant workers from around the world have been bringing word of impending world slavery and possible genocide for over a decade. We simply can’t buy as much as before. Some people in many parts of the world are sharing knowledge and collaborating on small design projects to try to become more self-sufficient and help each other with everything from radios to tractors. Anti-competition plutocrats and the over-regulating governments owned by them have failed us.


14 posted on 06/16/2015 1:24:17 AM PDT by familyop (We Baby Boomers are croaking in an avalanche of corruption smelled around the planet.)
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To: House Atreides

Sorry, I wasn’t very clear with the first reply. Chinese consumers probably have access to more competitive products through the Net than older established companies can afford. And some of them might be buying in bulk.

But on second thought, I remember working in retail for others. It’s not necessarily the producers of those products who are not competitive. It’s more likely the local retail stores marking things up too much. The old key-stoning (100% markup) by local merchants is becoming a thing of the past.


15 posted on 06/16/2015 1:32:48 AM PDT by familyop (We Baby Boomers are croaking in an avalanche of corruption smelled around the planet.)
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To: Cronos
“Nestlé SA has been burning instant coffee it couldn’t sell in stores”

Off topic, but it's probably appropriate to burn instant coffee. Personal bias..

16 posted on 06/16/2015 1:49:09 AM PDT by pieceofthepuzzle
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To: Cronos

Who are their suppliers....is there a Chinese Amazon?

Is there a chinese fedex?


17 posted on 06/16/2015 1:51:45 AM PDT by Halgr (Once a Marine, always a Marine - Semper Fi)
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To: Cronos

Using American online retailers to buy products in their country. A bit or irony.


18 posted on 06/16/2015 2:17:51 AM PDT by BushCountry (If you're wondering, "I got my screenname before GW was elected the first time.")
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To: cynwoody

You need to get more shampoo as Cruz has shot his wad on this election. Cruz has just shown himself to be another D.C. hack (I’ll take your money for my vote) insider.


19 posted on 06/16/2015 2:27:34 AM PDT by lostboy61 (Lock and Load and stand your ground!.)
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To: Cronos

The web is where smart people make money.


20 posted on 06/16/2015 2:34:49 AM PDT by Berlin_Freeper
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