Wells Fargo is the worst bank I have ever dealt with.
I had a truck loan with them once. They called to say I missed a payment. Say what? The wife would sell a kidney before she would be late on a bill. So I call them back and say I have the cancelled check in my hand that you cashed a month ago.
Their response...We don’t care. Wire the money right now or it goes on your credit report. I became impolite after that. I introduced them to some construction guy language. Never heard from them again.
I had a similar experience only it was Bank of America.
Your experience was what I experienced only it was on my house. They about put me into foreclosure. I paid off the loan 3 years later early and have refused to do business with BoA ever since.
They put me through 4 months of hell and never apologized or admitted what they did was wrong.