Our son flew delta, apparently they didn’t think there would be storms in Atlanta in the summer. He was delayed 12 hours, missed his connecting flight, then they lost his bags.
When I called their customer service to check on his 30 minute flight, the hold time was estimated at 45 minutes.
O and his initial flight, well it was delayed because the pilot didn’t show up.
It took him almost 24 hours to fly from Fort Polk to Knoxville, tn.
His bags showed up 3 days later.
We had a better experience with American Airlines.
AA is not always customer friendly. Was flying to Bangkok via Hong Kong this year but got diverted to Tokyo because they used too much fuel avoiding volcanic ash. After landing in NRT they took too much time and had to delay the flight for 18 hours because of crew rest. After the long line at AA they wanted us (including my 4 year old) to wait in the airport until the plane was ready (16 hours from then). They refused to reschedule us.
I pitched such a hissy fit demanding to talk to supervisors that they finally rebooked us on a Japan Airlines flight direct to Bangkok, got there only 6 hours after my scheduled arrival instead of over a day later. Of course I didn’t get my bags for 2 days but that was not a problem.
Bottom line is know your rights on rebooking. AA violated their own policy by trying to force passengers to stay with the plane instead of rebooking them.