Great outfit when I first joined in 1979.
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My membership began in ‘70, fresh out of OCS, Basic School. My how things have gone to rot since then. You sound like you have kept closer tabs on the company than I have. It’s another sorry example of devolution by useful idiots who came along after veterans came up with a great idea to serve fellow veterans by founding a once great insurance company.
I’ve been with USAA since !963. They typically have retired military brass in charge. Used to be this class of leadership was the best...patriotic and not suffer fools gladly. HOWEVER, with the advent of retiring Obama/Biden bootlicking, CRT, DEI, sycophants, this has all changed. Insurance rates with USAA have skyrocketed and claim denial has gotten really chicken-shit. Am shopping around.