Sounds like pastors sometimes find themselves in a no-win situation. I'm not surprised. People are always emotional and at a funeral...much worse.
My mother became an attorney late in life. She was, at first, appalled at all the greed. People BATTLED for two bucks. Death made things much worse.
I had a great-aunt who battled with her ex-husband for custody of their bird. That was back in the 20's. Nothing changes when it comes to human behavior.
AMEN, you said it better than me.