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>...there is an expectation that we will be paid for our software and services"

I seem to recall PG&E saying that about the electricity and services they provided.

LOL! You Miiiiight want to look into their books a little bit and learn the difference between PG&E "The Distribution Company", and PG&E "The Corporation". Hint: One purchases and distributes electricity, and the other takes all profits immediately from the afore mentioned business entity, and leaves little float.
PG&E is not the victim you make them out to be, unless they're a victim of record profits during the "California Energy Crisis"(TM*).

* (TM) would be Texas Mark :)