Posted on 08/11/2006 11:39:55 AM PDT by savedbygrace
I just had a great experience wuth New Balance, the sport shoe manufacturer, and I have to tell you all about it. I'll be brief.
Earlier this afternoon, I was filling my Hot Rod Lincoln with overpriced fuel. The pump failed to automatically shut off when the tank was full, and gasoline spilled out all over the ground and all over my New Balance walking shoes.
The station manager told me that if I needed to pay to have anything cleaned, he'd pay for it. I told him I'd check things out after I got home.
At home, I called the New Balance Customer Relations department and asked if they had any advice as to what I could do to rescue these shoes, and if the gasoline has already damaged them beyond help.
After putting me on hold for a few short moments to get some technical info, she returned to the line and told me it would be pointless to ask me to return the shoes, so she'll just send me a new pair.
I was shocked and dumfounded, but I quickly found my voice to give her my address and phone number.
So, New Balance is giving me a brand new pair of MW811WT walking shoes at no charge to me, for an event that is not their fault. As far as I know, these shoes are still manufactured in the USA. At least the four pair of MW810WT walking shoes I have at the moment are 100% USA products.
Anyway, bottom line: New Balance rocks. Buy lots of shoes from them. ;-)
Best sneakers I EVER bought. Better than the pair of Nike's that would eat my heels and isn't made with third world slave labor.
That's my reaction as well.
We wide-footed, high-instep people appreciate New Balance. Adidas is also good.
It's the only brand my husband will wear since he has narrow feet.
When I bought these MW810WTs, all the materials were USA also. I doubt that's still the case.
NB is all I wear now. They seem to last the longest. A very sturdy shoe.
My fillup procedure is to set the handle for auto shutoff, then after it shuts off I press and hold the handle open 'till it shuts off the second time. Then it's full.
This one shut off the first time, but not the second time.
Great stuff.
Although pricey for me well worth it.
I had a similar experience with Lands End. Called to order a shirt. Chatting with the lady I told her I was replacing a 5-year old shirt that I had torn. She says -- "Oh then you don't have to buy it, we'll replace it." I liked that.
I have been wearing nothing but NB athletic shoes for almost 10 years. I won't even consider any other brand. I feel the same way about Rockport for casual/dress shoes.
I love my San Antonio Shoes. American-made, fit like gloves, last almost forever. They're not sport shoes, so I thought I'd pass the tip along
LOL!!!
As long as we are talking positive experiences - I bought a piece of luggage at Brookstone. It's a roller carry-on with a slot for a laptop computer. Owned it for a year, then it developed a flat spot on one roller producing an annoying tic-tic-tic as I dragged it through airports. I brought it to a DIFFERENT Brookstone store, and asked if I could buy replacement parts. They gave me a new bag. They actually asked me if it was OK that they gave me their display model.
I like my NBs. I have a pair of 606s that have held up far better than any pair of Nikes I've ever had.
}:-)4
They make glass cutters, Point driver, Mat cutters etc.
This company is so customer oriented it's to a fault.
A friend of mine works there and says if they ever decide to sell cars he'll buy one, they're always fixing things for free when it's 10 years out of warranty.
They used to, back when Penney said that. He died in 1971. These days I'd have to agree with you...
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