I left ABN AMRO in March 2007, literally the Friday before they were sold to B of A. ABN's mortgage servicing systems were considered industry leading and ABN AMRO had a very clean mortgage portfolio that was sold to CitiBank as ABN AMRO was being broken up and sold into pieces. From a risk perspective, ABN AMRO never not into the high-risk loans or mortgage backed securities business, mostly because the damn' Dutch were too stodgy and slow to take advantage the booming mortgage market.
That and a little 'money laundering' case that Elliot Spitzer was holding over the Bank along with a cease and decist order stopping ABN AMRO from doing alot of business here in the U.S.
At the end I guess I'm not surprised it took all those months for you to receive your paperwork and satisfaction piece, nice to know the old microfiche systems that we relied on as the archive of last resort still worked. I'm guessing your initial mortgage initiated somewhere in the mid to late 70's based on the fact they had to go back to the original fiche and didn't have the images online yet. I'm also guessing it was right near the tail end of the retention requirements for the bank to retain your paperwork which is why they never transferred your records from microfiche to image? Just a guess ....
It was a 15-year fixed-rate loan originated in 1987 that was paid off in 2002. I had never heard of ABN AMRO until I contacted Atlantic Mortgage to find out what the deal was with my title problem. It was they who told me I needed to contact ABN AMRO to get the satisfaction piece recorded. (shrug) I was under the impression at the time that Atlantic had just (roughly coincidental with my payoff) gone out of business and was “cleaning up” and sending the remnants of its business to ABN AMRO.