No, they didn’t ignore him. They tried to sell him an extended warranty, and then refused to let him go until he paid for the broken door.
:-)
I almost bought a TV at Circuit City once. It wasn't all that big, but it was close to $1000. The guy kept going on about the extended warranty, and I kept saying I had no interest in it. Finally, I said "If you mention the damn warranty one more time, I will walk out and you will lose the sale." He replied, "You're gonna want this warranty!"
I turned on my heel and walked out. The guy followed me saying, "Sir! Shall I ring this up? Where are you going? Sir?" I never looked back.