Skip to comments.Apple's iPhone Mea Culpa: We're 'Totally Wrong'
Posted on 07/02/2010 11:54:40 AM PDT by for-q-clinton
For two weeks, Apple dismissed rumors of a faulty antenna in the new iPhone 4 as nothing more than scuttlebutt. Any phone has these problems, Apple officials said. Buy a case to fix it.
Friday, Apple came clean: The antenna works just fine. But the software that displays signal strenth doesn't. The company has been using a faulty formula to determine signal strength in its phones for years.
"Upon investigation, we were stunned to find that the formula we use to calculate how many bars of signal strength to display is totally wrong," Apple said in a letter from two executives posted on its website Friday morning.
The letter went on to explain that there are no problems with the iPhone's antenna -- the only problem is with software that calculates how many bars should be showing. And the software hasn't worked properly since the original iPhone was released three years ago.
(Excerpt) Read more at nbcbayarea.com ...
That's the way I read the article. So it will be interesting to see how they "fix" this. Do they lower all the iPhones to show less bar making ATT look bad. I'm sure HTC will pick up on this and show where their phones get better signal than iPhones.
Or does the iPhone update their software to "pick up" when someone is holding the phone and notices a signficant drop in signal do they just add more bars to make it look ok to the user. Afterall when talking it's not like you'll notice a bad call unless it drops. And when it drops it's ATTs fault and never the iPhone. iPhone users already blamed all their service issues on ATT so it won't be hard to keep that lie going. Remember all iPhones have this signal bug so they have been blaming ATT for dropping calls when in reality it was a poor signal that dropped the call which could be the iPhone or ATTs fault.
I don't know whether to laugh or cry over this because it's true. I bet there are a lot of macbots rethinking their beliefs and faith in their idol god Steve Jobs this week.
I don't think I've been on an apple thread where so many came out and spoke the truth about Apple. It used to be one or two speaking about issues with Apple and tons on the defense. It's completely switched in this thread.
Corbis images are not allowed for copyright reasons.
You have to understand that a device like this is about 90% software, 10% hardware (in terms of usage, user experience). Software is EVERYthing.
Frankly, this is a weaselly answer from Apple. Screwing up an algorithm that displays signal strength bars is one thing, but that does NOT cause their notorious “dropping of calls” problem. One has zero to do with the other. One is a functionality issue; the other is nothing more than a display issue.
I agree. Something else is going to come out on this I’m sure because it just doesn’t make sense to me.
That's pretty funny. I was talking with a fellow in my office who got one of the new iPhones about it. As far as I'm concerned, anyone who uses an iPhone without a protective cover is just asking for trouble. The thing just feels too darn fragile. If I had one, I'd be scared to death of dropping it and having the screen shatter. Of course, that doesn't excuse the silly excuse for quality control that let the phones make it to market with the problems they had, whether they are real or not. From what I understand, they didn't notice it because the majority of phones they were testing had a cover on them to conceal the fact they were the new iPhones, but that really isn't a good excuse IMO.
Know what I think? I think Apple fell prey to what so many other Smartphone makers have fallen prey to.
Their gadgets do EVERYthing, but they forget the one, key, primary use for the device over and above all else: it’s a PHONE. I have one like that. Does everything but shave you........and it’s a horrible telephone.
I have to say, the one company that has always made one hell of a good PHONE, hands down, is Motorola.
Good info here, from the study:
You hit it right on the nose, antiRepublicrat...
The problem is how they have (always) set the levels between bars, artificially making it look like 5 bars even when you've lost more than 20% of the max signal. Interval determination can be tricky when it comes to some things, such as shading (because the human eye doesn't see linear changes in shade in a linear manner). But this, however, seems to be an intentional trick they've played...but with the greater attenuation of the iPhone 4, they got caught because the signal dropped so much it was visible even with the scammed bars.
It's like a fuel gauge that doesn't drop very much at first, and then drops quickly. You can use half your fuel and not see much difference, so you say, "Wow! Great gas mileage!" But when you get to the lower amounts, the gas usage becomes obvious.
You ain't alone, lady!
We got VoiceStream (now T-Mobile) ca. 1998. A year later my wife signed up with AT&T, When the contract ran out we were HAPPY to have her switch back to VS/T-Mobile. Coverage was not as widespread as the other carriers but dropouts on VS/TM wouldn't blow your ear off the way AT&T did.
T-Mobile was great at customer service, even if they were last in fancy cellphone offerings.
But when it comes to electronics, I am more than reluctant to buy anything with batteries that can't be replaced. Only if it's inexpensive enough, like my 4G Sansa Clip (20G with mini-SD card -- 200 CDs capacity) for ~$40. After a year my cellphone's battery doesn't seem to have the capacity it used to, and I've watched laptop bateeries degrade over time.
If they're dumb enough to buy the explanation, then I guess they're....dumb enough to buy it, and will be happy once they have more bars.
How are you distinguishing between reception and signal?
PLEASE NOTE, if you post a thread on APPLE, iPHONES, iPAD, or Macs, and wish to notify the Apple/Mac,iPhone,iPad list, please have the courtesy to Ping me, so that I may ping the list. Certain anti-Apple persons, notably, for-q-clinton (as in this thread), PugetSoundSoldier, and a few others are deliberately NOT pinging me to their negative, anti-Apple threads... for reasons of their own.
If you want on or off the Mac Ping List, Freepmail me.
Thank you, for-q-clinton, for the heads up... credit given where credit is due.
I appreciate it. Sorry I was not able to ping the list earlier.
Unfortunately I was getting cut on ... emergency oral surgery. (remember that dry socket? It got a lot worse... Not feeling too well right now.)
Here’s what might be hiding in the bushes, ready to bite the AAPL
Google search for - - update 2.0.2 more bars stronger signal - - and you will find MANY reports of a magical increase in the number of bars shown on the display back in 2008.
Here we find a technical explanation of just why apple might have done this.
So - if this “new” fix reverses this, the original problem reemerges for all Apple 3G & 3GS phones, compounded by the new style antenna on iPhone4.
It may be a rough ride for AAPL and ATT
Wow so my comment about Apple giving ATT a bad name is pretty much true. It wasn't ATT that was the primary cause of dropped calls it was the crappy radio code in the iPhone that caused the issue.
Look out Verizon...when you get the iPhone on your network you'll tick off a lot of people as the iPhone drains the cell tower of power because of its buggy code.
That link has nothing to do with the issue at hand.
This "buggy code" was fixed TWO YEARS AGO! Your claim there will be a problem for Verizon when it gets the iPhone is FUD. As usual.
If the extra bars were pasted into the 3G by 2.0.2 to avoid having to recall and rework hardware at that time, they might have royally screwed themselves by admitting to it.
If they had kept their mouth shut about the same screwed up code being in the 3G & 3GS, and simply patched the iphone4 they might have gotten away with it.
Really ? Then riddle me this ...
The problem with the 3G was the towers were maxing out their power, resulting in dropped calls.
The software update solved the problem and somehow people were reporting extra bars.
How can this be ? A maxed out transmitter problem should show LOWER bars when solved ... LESS of a signal to each mobile - everyone plays nicely, gets just what they need and no one gets bumped.
The solution appears to have been to play with the math, make the iphone believe it is getting more signal then it really is so it doesn’t demand more from the tower. This solution avoids the problem while showing more bars then it rightly should.
The problem today as they explain it is that the iphone is showing more bars then it rightly should, and the code used is the same as used in 3G.
Totally different areas of the code... that's how it can be. One has to do with receiving the signal... the other has to do with displaying the relative strength of the signal on the screen.
Correct about different areas, but wrong conclusion.
The Infineon RF deck is programmed before assembly in the finished product, its code is not accessible without tear-down.
Reports like this - http://www.businessweek.com/technology/content/aug2008/tc20080813_430402.htm
say “Apple programmed the Infineon chip to demand a more powerful 3G signal than the iPhone really requires”
... and numerous reports of people using the 3G’s field test mode show no increase in received signal strength after updating to correspond to more bars shown.
... and you still have not addressed how a formerly maxed out transmitter would show as MORE bars when it is now providing LESS signal to each mobile.
BTW - it’s deja vu all over again -
“Apple has stated in their release that the new firmware update improved accuracy of the 3G signal strength display. The question is, did Apple add any enhancements to get better reception or did they simply enhance the signal bar cosmetically?”
Funny - my iPhone has been the most reliable phone I have had, in regards to dropped calls. I have owned Nokia, Motorola, Samsung (Blackjack II - terrible about dropping calls), and an iPhone (3G). The iPhone has had the least troubles with dropped calls.
In fact, my wife’s Samsung Propel drops calls far more often - and I can place/receive calls when she cannot.
Are those your tests? Oh - everything posted on the internet is factual...
Which iOS is your iphone running?
Upon investigation, we were stunned our beeber to find that the formula we use to calculate how many bars of signal strength to display is totally wrong
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