There's always two sides to a story, although when the govt is involved, they're usually the culprits.
It would be of some interest if you could give us a couple of examples, since the support expressed is in favor of this company.
All warranties are covered by the installer. In Texas there
are places you cant glue solid hardwood to a concrete slab.
There is just too much moisture, no matter what kind of
moisture barrier you put down the wood will always cup.
Even after a calcium chloride test shows too much moisture in the slab they still expect you to install Bellawood solid
wood flooring instead of a more stable engineered wood
flooring. When one fails they don’t tell you until they owe
you money and then it’s “Tear out and reinstall at your
expense or loose the money they owe you and preferred
installer status”. They push Bellawood solid flooring knowing in some cases it fails and then they put all the
expense of replacement on the installer even when the
installer tells them there is too much moisture in the
slab. Then they replace it with engineered like the
installer suggested in the first place. I got lucky and
got out without too much loss but some installers ended
up in court getting sued. The only thing that saved my
butt was having the customer sign off on the moisture
content and that it might fail and that’s what got me
kicked off the installers pool. I never had a floor fail
and I have a good track record with my customers. I’ll
be damned if I’ll have some chicken$it outfit like Lumber
Liquidators dragging me down. They deserve what they get
for hiring wetbacks and what they have done to good
installers.