Apparently he bought it a few months back and posted the review afterwards and is now just getting the letter.
Now that he got the letter, the company MIGHT work with him once he takes down the letter. A win-win for all.
I don’t know what was actually said in the review, but I can’t see how the company could prevail in a lawsuit over a bad review of a product. Did he really say anything that libeled or slandered the seller?
Oh what fun. Of course I gave him a “helpful” vote.
I’ve been reviewing at Amazon since 1999. But of course I do not use my real name. Only at FR does anyone know I’m really Veto!
Did they have a paralegal or some guy fresh from a law school over a bowling alley write that? How melodramatic.
It sounds scumbaggish, but it should serve as a lesson: Be careful what you post on the internet.
Happened to me once, I (politely) told them to put a sock in it. That was the end of that. It’s an empty threat.
I recently bought a new router on Amazon. There were so many negative reviews on each product it felt like a pick-your-poison sort of purchase.
Fortunately, the one I got is working fine.
By suing a customer over a bad review, this company has only solidified a bad reputation for its products and it’s customer service. Apparently, the company has the time and money to threaten consumers, but none to
offer a refund. This sort of story will only dig a deeper trench for the company when it is amped up on the internets.
If you actually bother to read the letter, you will see that the review is a textbook definition of libel—assuming the lawyer isn’t lying (which is never something to overlook when dealing with lawyers).
The reviewer made multiple statements of fact that are most likely false. He posted them online where the entire online world could see them. It is also likely that he did this with the intention of harming the company that produced the router.
If I were the reviewer, I would be seeking legal counsel immediately, and taking the review down. This letter is most likely just a bit of saber rattling, because suing people that likely can’t afford the court fees, much less actual damages, isn’t a financially sound nor business savvy decision. But you never know.
I’d tell them to go for it and we’ll see them in Discovery.
I was personally threatened with a lawsuit by the lawyer of a service provider I hired, and reviewed negatively on Yelp. I was very careful about my factual allegations and opinions.
I didn’t feel like a fight, so essentially removed the review.
If this guy a got a letter for his review, some of these reviewers will be headed to the gallows..
"Now, THAT'S a router!"
What do you want for a $50? A rubber biscut?
Reviews online are becoming as good as polls.
I recently purchased a chicken coop thru ebay. Quite the POS. Instructions were basically useless. Finally got it so it would hold some bantams. It’s almost ingenious how I hold it together. I wrote a rather scathing review. Maybe their attorney can stop in and secure the roof for me.