“Tipping required/counted on, at Baskin Robbins when you worked there?”
No, which is why there is a lot of turn-over and uneven service. Also, it was kind of tough to tip on a 25 cent ice cream cone, which is what a single scoop went for (23 cents plus tax to 25). Tips were generally 15% back then as well, and 15% of 25 cents is <4 cents.
“If my waitress was killing the mood in my place by not being pleasant and helpful, she would be fired...”
As the customer, I prefer more direct input: give a 5 cent tip so they know you did not forget them...
Nothing is more direct than the boss seeing an indifferent waitress.
If Basking Robbins which is known as a cheerful, happy, place didn’t have tipping, it was pretty strange for you to use them as your example.
“””A restaurant is ALL about fun. As my boss told me in my first job - Baskin-Robbins - “We don’t sell ice cream. They can buy ice cream in a grocery store. We sell happiness.”
The waitress or waiter is part of the dining experience. The job is to deliver “happy”. It is not in any way like a contractor.”””