My mom has had exactly two washing machines. Both Maytags. One was a 1970s version, and the only thing that happened to it was that the gear on the selector dial finally gave out (the dealer said it was a $20 replacement part). Mom decided at that point that she wanted a new matching set (the dryer was a different brand and color - hey, you did what you had to when you were young, right?). So, she bought the new set in 1994. To this day, I don't think she's ever had an issue with either the washer or the dryer.
The Maytag dealer in Burnsville, MN suggested we avoid the Neptune and buy the mechanical (not computerized) washer and dryer in ‘92. They were still working when we sold the house in 2001.