I have a malware on my computer called Loadshop. My anti-virus program finds it and is able to clean it but after doing so I lose connection to the internet. I have to restore back to the point where I get it back. I have manually gone in and cleaned the files out and the same thing happens.
I just googled that, but I wouldn’t know which of those “how to remove” sites to trust
Off of what I'm seeing there, I'd probably wipe everything and start over. I've gotten help on Bleeping Computer three times. Once, it was a nightmare called Aurora.