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TECH HELP PLEASE: Why is my windows 7 Dell laptop suddenly shutting down for no reason

Posted on 08/30/2015 11:13:31 AM PDT by Maceman

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To: Maceman
Hold down the Fn key and power the laptop on, it will enter on-board diagnostics mode. After the tests finish, assuming it finds no hardware problems open the event log while in Diagnostics mode to see if it is shutting down due to overheating. If it is each event is date/time stamped.

I work Tech Support for TxDOT which has bought thousands of these POS...

61 posted on 08/30/2015 12:52:48 PM PDT by Feckless (The US Gubbmint / This Tagline CENSORED by FR \ IrOnic, ain't it?)
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To: Maceman

#29 Good information. People forget that dust can get in or figure they can not disassemble the laptop like a desktop pc to clean. My desktop pc was like the inside of a vacuum cleaner until I bought these vent filters.
Thermaltake Magnetic Fan Filter Cooling AC-004-ON1NAN-A1 Black http://www.amazon.com/gp/product/B00KHO0I6K?psc=1&redirect=true&ref_=oh_aui_detailpage_o07_s00

Download Speccy to get the temperature. https://www.piriform.com/speccy

Check the following Power Options and change to these settings. When Windows does updates they can be changed back from want you changed as Microsoft thinks they know best. Sleep mode and Power buttons and lid can be the cause.

Control Panel> Power Options> Change plan settings> select never for both items seen then click on Change advanced power settings

A dialog box pops up:
Hard disk> Turn off hard disk after - Setting <- change this to a high number like 2000
Sleep> Sleep after: Never
Allow hybrid sleep> Setting: Off
Hibernate after> Setting: Off
USB settings> USB selective suspend setting> Setting: Disabled
Power buttons and lid> Power button action: Setting Shut down
Sleep button action> Setting: Do nothing
Display> Turn off display after> Setting: Never


62 posted on 08/30/2015 12:54:43 PM PDT by minnesota_bound
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To: Feckless

I’ve had good luck with the Dell XPS line. What brand do you recommend?

thanks!


63 posted on 08/30/2015 12:54:56 PM PDT by Vic S
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To: LesbianThespianGymnasticMidget; All

“I think you need to run the full diagnostics routine Dell provides on a disk partition. I think it is the f12 key during boot. Test everything. That should eliminate hardware issues. Do that first.”

Absolutely! Start from the ground up. Don’t waste your time with booting Windows until you know the hardware is solid.


64 posted on 08/30/2015 1:08:58 PM PDT by TexasRepublic (Socialism is the gospel of envy and the religion of thieves)
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To: Maceman

Like several others, my first inclination is to think you’ve got a severe overheating issue. That would be the first thing I’d check for.


65 posted on 08/30/2015 1:41:40 PM PDT by VOR78
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To: Maceman

Bump for when my lapdog jumps down...or something like that. :D


66 posted on 08/30/2015 1:43:14 PM PDT by MeneMeneTekelUpharsin (Freedom is the freedom to discipline yourself so others don't have to do it for you.)
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To: Shugee

I usually set my laptop on a book smaller than the laptop, so there’s about an inch of space between laptop and table, all around the edge, and the fan vents are unblocked.
When I forget and the computer gets hot and starts panting, the quickest way to cool it off is to hold it upside down for a minute.


67 posted on 08/30/2015 2:03:19 PM PDT by Buttons12
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To: Maceman
Mind didn't shut down but I noticed it was very warm to the touch near the CPU area and below the keyboard. I took it apart and founs this:

I take it apare every 6 months or so to keep the fuzz from blocking the airflow.

68 posted on 08/30/2015 2:16:40 PM PDT by W. (Get a rope. Now.)
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To: Maceman

I see not one person has asked the most important question, “Are you logged in?”


69 posted on 08/30/2015 2:19:11 PM PDT by Dalberg-Acton
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To: Maceman

With laptops a lot of the times it’s a heat issue affecting the cpu. The easiest way is to unplug it, take the battery out, and try to clean it out as much as possible by using compressed air to blow out dust. Try to get to any fans...if the dust has accumulated on the fan blades it will make it less effective.


70 posted on 08/30/2015 2:20:34 PM PDT by DouglasKC (I'm pro-choice when it comes to lion killing....)
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To: Starstruck

That solution is all over the web. For me, it was uninstalling windows OS update KB3035583.


71 posted on 08/30/2015 2:51:54 PM PDT by SgtHooper (Anyone who remembers the 60's, wasn't there!)
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To: SgtHooper
That solution is all over the web. For me, it was uninstalling windows OS update KB3035583.

Thanks, I did that and it worked. The popup only bothered me because Microsoft took advantage of my allowing them access to my computer.

72 posted on 08/30/2015 3:05:12 PM PDT by Starstruck (I'm usually sarcastic. Deal with it.)
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To: Maceman
Well, about 40 people have suggested it's an overheating issue. The question is, Will you buy a clue?
73 posted on 08/30/2015 3:39:03 PM PDT by Company Man (America's existential crisis won't be resolved playing by the old rules.)
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To: Maceman

You need to respond to someone,


74 posted on 08/30/2015 4:06:30 PM PDT by daniel1212 (Turn to the Lord Jesus as a damned and destitute sinner+ trust Him to save you, then follow Him!)
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To: Maceman

I had a problem with my Dell, sounds like the same thing. I noticed Microsoft Silverlight had loaded itself on...I removed it and it is fine now. Someone else on a forum had a similar problem and it was a program named DropBox that was causing it.

Possibly check for any newly loaded programs you didn’t load.


75 posted on 08/30/2015 4:33:09 PM PDT by jacknhoo (Luke 12:51. Think ye, that I am come to give peace on earth? I tell you, no; but separation.)
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To: Maceman

Several have already said it, HEAT...

Same for desktops or laptops, heat is always an issue, especially if you don’t clean out the dust bunnies now and then.

Dust acts as a blanket and holds heat in, it also blocks the air intake ports, so the fan can’t cool the CPU well.

Check the link someone else already posted, here it is again

http://www.myfixguide.com/manual/dell-latitude-e6540-disassembly/

Check the air intake, you’ll probably see dust there, first thing to do is clean it out.

Malware will not often cause sudden shut downs, if it just suddenly shuts off and you get the bad shutdown message, it means it shut down without going through the normal shutdown process, which can cause problems.

Check for heat problems first, then look at other possibilities.


76 posted on 08/30/2015 5:35:06 PM PDT by Paleo Pete (I'm with the bomb squad. If you see me running, CATCH UP!)
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To: Maceman

Could be faulty power supply or possible heat problem. Sometimes the cooling fans go bad or get clogged with dust. Not likely to be the OS.


77 posted on 08/31/2015 3:15:40 AM PDT by trebb (Where in the the hell has my country gone?)
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To: Starstruck

Ha, so the KB install I removed re-installed back onto my puter, but the popup is longer there.


78 posted on 08/31/2015 7:42:26 AM PDT by SgtHooper (Anyone who remembers the 60's, wasn't there!)
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