Flickering screens turn Microsoft Surface Books into Microsoft Surface paperweights (Ruh-roh!)

The Register ^ | Oct 28, 2015 | Shaun Nichols

[dayglored]

Redmond confirms display spasm fix coming

People who bought the first batch of Microsoft's Surface Book slab-tops are furious that a glitch causes the screens to flicker.

Microsoft's support forums and the Surface subreddit are filled with folks claiming their displays erratically wink completely on and off. This happens, we're told, whether the tablet is running on its own or when it's docked in its base station.

Microsoft has confirmed a fix is on the way.

"A small number of customers have flagged some issues with their Surface Book," a Redmond spokesperson told The Register. "We are working hard to resolve them quickly and easily with Windows Update."

"Spent about 2 hours with tech support on the phone. All we did was a complete factory reset and reinstall the latest firmware and drivers. One hour later, the flicker started right back up."

While the cause of the flickering has not yet been determined, users have suggested the problem may be related to Hyper-V, as some reported that disabling the Windows 10 hypervisor alleviates the flickering issue.

[dayglored]

Good point.

[smokingfrog]

[Nifster]

I suspicion that the plates for the lcd were not properly etched hence not properly grounded leading to bleed over in the liquid crystal

[moose07]

Sorry, No.
That feature is not available until service pack 3.
:)

[minnesota_bound]

If I paid the high price for the Surface Pro and this happened I would track down that new ceo and have him give me double my money back.

[dayglored]

> I suspicion that the plates for the lcd were not properly etched hence not properly grounded leading to bleed over in the liquid crystal

If that's the case, and Microsoft fixes it with a Windows Update, I'll be seriously impressed.

[Seattle Conservative]

I have a Surface, love it and haven’t had any issues.

Best,
SC

[GOPJ]

Thanks for the ping.

[dayglored]

> I have a Surface, love it and haven’t had any issues.

Surface Book? (as opposed to Surface tablet)

If so, Lucky You! I look forward to getting one at some point in the future...

[Seattle Conservative]

Surface tablet.

[Nifster]

If they fix it with a Windows’s update, then my suspicions were wrong... obviously