Wellnow. There seems to be a software problem with this laptop, and it will have to go back to the manufacturer. But that seems to be common with rentals, even if they are “new” right out of the box, as this one was. In digging around in it yesterday, trying to find a way to get Window 10 downloaded (because I’m familiar with it) I saw that some of the components in it are two years old.
I called the store and the salesman came out and fiddled with it for an hour, and pronounced it dead, Jim.
So today, “they” will call me and I can take this back and get another. *sigh* And I am so tired...