Comcast customer support is a joke. A very bad joke.
I had to call their tech support because my internet was down, and the clown insisted he was gonna sign me up for a two year contract..to which I responded, over and over again, “NO!What part of NO don’t you understand?”
He was being very tricky about it..he kept trying to slip the “two year contract” thing into the discussion..he obviously thought he could slip all sorts of technical jargon into the conversation to confuse me, at which point he would bring up the “two year contract” thing again.
Didn’t work with me. I did get his name, or at least it was the name he gave me, and I filed a complaint with Comcast, and received no response, surprise, surprise.
I’d go elsewhere but Comcast is the only game in town where I live.
Scumbags.
The ‘tech’ sent out for our initial hookup spent ninety minutes completely screwing the wiring. And then wanted me to sign their little ‘yes, I agree, everything is wonderful and peachy’ release form. Ummm, no. A supervisor appeared next day and had it going in about fifteen minutes, part of which was correcting the first guy’s work.
Had a support guy on the phone tell me I could route internet signals from the modem through the set top box to my blu-ray player. The next guy down the line told me it wasn’t possible. Liars.