What does your broker say? Has he contacted the family to explain the mistake?
It took me a week to get my name back on the account and I just pieced together what happened....that are closed for today, but I am calling tomorrow...I’m hoping to be prepared for that conversation....
They will be so afraid of getting in trouble that they will rush to fix everything once you call them. The industry is highly regulated, and they certainly don’t want their regulator to hear about this!