It’s questionable that you get much “human” interaction when you order fast food. About 50% of the time, I don’t get what I ordered. Just the other day, I ordered a salad with grilled chicken and ended up getting a plain salad - no chicken. I’ve gone through the drive through line on occasion and not gotten salad dressing or plastic utensils or straws. I’ve gotten Wendy’s chili that had only a few pieces of meat in it and a couple of beans. Quite often, I get black coffee when I order it with cream. What’s so hard to understand about coffee with two creams, please?
You shouldn’t have to pull everything out of the bag or open the lid on a cup of coffee and to make sure you got what you ordered, but you absolutely do! You’d think a “human” could accurately take and fill a simple one person order, but you’d be wrong.
I’ll take the robots because they’ve got to do better than the 1 out of 2 I’m currently experiencing.
I’ve largely boycotted fast food since Obama’s re-election (to strike back at his supporters working there), but I’d say 1/4 of my orders were wrong. Since I was ordering for myself on the way to work (and had my own drink), it usually worked out in my favor; I’d get other peoples’ orders with more food. Many of the imports working there (usually Hispanic) had a hard time understanding the word “two”; if I asked for two breakfast sandwiches they’d often put one up on the screen and give me a price for just one (at which point I’d have to stress it was TWO).
There is nothing “fast” about these places anymore except you can place your order faster; they added extra ordering lanes just as people ran out of money for their frankenfood, so you can order quickly then just sit and wait the same amount of time anyway.