Exactly. I’ve been to Kohls about twice in 5 years. They only have clothing for the season they are pushing (which may or may not correspond to the weather outside), there is no help finding something, so I was looking through yard high stacks of folded jeans for specific sizes that were all mixed. It took forever and was very labor intensive. Then we went to pay, and, like you, were in line for 10-15 minutes. It was so unpleasant I’d have paid a couple dollars more to buy online. What kind of jeans, what size, bingo, ordered.
I do purchase frequently on Amazon for their lowest prices and ease of ordering. But I don't want Amazon Prime, and now that Amazon has nudged the minimum free shipping price to a $49 minimum purchase amount, I find myself buying less on Amazon. eBay has also been very good to me over the years, although I don't find the bargains there I used to.