A couple of my experiences with PP were the worst. One was-
I let the auction go thru to the end. The buyer with no experience/history paid via PP (held in suspense). The item was shipped to the buyer. The very same day that the item was delivered, the buyer initiated a claim with PP saying the item was not as described. It was up to me to defend the item.
In the end, the buyer kept the item and had his money returned to him. I was told by PP that the buyer was shipping the item back to me.
The item was never delivered back to me. They gave PP a bogus shipping/tracking#.
The item was listed as-is with no returns. Auction price was $25.05. Shipping was usps priority mail-fixed price.
It was a very old cast iron pan- (Griswold #5 from the ‘20s) in very good condition. All I had were pictures of the item which I sent back to PP to defend my item.
The claim was it was warped and had a crack in it, basically saying it was un-useable.
Going forward I’ve learned to say up front in all caps- as-is no returns. And to be as vague as possible in the descriptions of the item.
Sorry about your experience, but thanks for posting.
You were clearly ripped off, and PP aided and abetted with its policies. I didn’t know that things were this bad.