“No kidding. Not a huge fan of Chick-Fil-A’s food, but I’ve always been impressed by their customer service. I’m guessing the young people at Chick-Fil-A don’t make any more than their counterparts at Mickey D’s but they’re light years ahead in terms of courtesy, attention to detail, and efforts to please their customers. Obviously, the company does a very good job in screening their employees, training them and getting them to buy in to the company’s values.
Read somewhere that Chick-Fil-A generates more sales per outlet than any other fast food chain. They outsell KFC with less than half the number of outlets in the U.S. and of course, Chick-Fil-A restaurants are only open six days a week. Good product, delivered by a friendly staff in a clean, welcoming environment. What McDonald’s was—about 40 years ago.”
A couple of months ago I was at CFA eating in my car in the parking lot. It was around noon and pouring rain out. The drive-thru was packed. THe CFA employees were escorting customers to and from their cars into the restaurant holding umbrellas for them. Very impressive customer service!!
I was in a mall yesterday. I passed by the Food Court and all the restaurants were quiet with no customers except for one . . . a Chick-Fil-A, and the line was doubled.
I thought it would be nice to try the place out but I didn’t want to wait through that line.
We have one close by but it is on a college . . . and forget even finding a parking place where you have to walk a half a mile to get to the campus.