Because people are sick of being treated like cattle at best and criminals at worst for stepping foot in an airport. No other industry can treat a paying customer like this and get away with it.
We can thank TSA for the worsening of that attitude.
Well said.
Yes, but that's the whole TSA/Airline industry. More TSA. This is a easy time to bash United, but it appears that this guy was acting LOCO. If you act like BLM, then I lose my sympathy. I'm sure that he was offered an okay alternative. If he had work then next morning, I'm sure something could have been done. He just didn't want to leave the plane and acted, again, like BLM.