[kingu]

When someone’s acting like a two year old, my sympathy leaves the room. Hey, you take your chances when the airline says ‘Either 4 people take the $800 voucher + hotel, or we'll just randomly pick 4 people off this flight’ - 4 people are going.

I can absolutely understand being upset, I can understand throwing a fit, but stand up, retrieve your carry on, deboard the plane and do so at the ground crew and let the other hundred people get to work and get home. Because no one on that plane will do anything to help your situation, it's the people in the terminal who get to clean up the mess.

Considering the passenger's record, however, if I ran an airline, I'd be quietly inserting this guy's name into the banned passenger list. Think of the fit he could throw if he got stuck on the runway for 3 hours waiting to take off and they returned to the gate...

[Morgana]

“Hey, you take your chances when the airline says ‘Either 4 people take the $800 voucher + hotel, or we’ll just randomly pick 4 people off this flight’”

Did that also include another plane ticket is what I’m wondering? Or do those people lose the plane ticket they paid for?

[trisham]

if I ran an airline

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Most successful businesses do their best to win and keep customers.

United could not possibly have failed more miserably with this incident unless they had also shot the guy's dog.