Especially if she paid in advance for exactly the seat she knew she was going to need.
My trust is gone.
Ann was doing everything she could to make her trip successful.
Delta simply had other plans.
I have no doubt ONE PERSON is responsible for this mess and didn’t think it would blow up like it did.
They can find the person - probably already have - and are working with lawyers and the union as we speak to try to soften what really happened.