Did I miss something. I thought Ann reported she was moved and the flight crew placed another individual in her seat.
Delta comes out looking bad in this. They might have refunded the amount of the seat upgrade, but what they are really saying is
Ann Coulter, We at Delta reserve the right to do this to you each and every time you get stuck flying our airline.
Ann made a decision to fly Delta and it might have all been about that one option to upgrade for more leg space.
I agree with one proposal I saw. Delta should offer free upgrades to first class to Ann. She is taking them to class on their classless customer service.
After a recent event where a customer was assaulted by a flight crew for not reining in their behavior, what else was Ann to do but to Kotow, and that word is not in her vocabulary.
The flight attendant was most likely just the messenger. I cannot see anyone who will be locked on a plane with someone go to such lengths to ensure a miserable flight by moving someone of Ann’s stature to a lesser seat especially when she was paid and confirmed.