I know somebody who works for a medical device company.
Their touchscreen controls have to undergo test after test after test. Ergonomic tests. Field tests with actual nurses. Focus-group type tests with other users.
The goal is to make them “idiot proof”. Impossible to hit the wrong button even in the most stressful or confused situations.
Sounds like the DOD did not do the same.
“Are you SURE you want to DELETE this patient?”