It is entirely possible the 9-1-1 center was, at the time, dispatching rescue units to multiple life-threatening accidents or fires, but, even so, given the “emergency” nature of the poor woman’s lunch complaint, the dispatcher should have spent more time on the phone with her./s
Considering the 911 operator kept asking her questions, I doubt it. What the 911 operator should of done is say “Ma’am, this does not sound like an emergancy. I will connect you with your local police station.” or “Ma’am, here is the non-emergancy number for the local police.”
Do you know the non-emergancy number for your local police?