Unless I'm not understanding the story - she WAS at home with a pain patch. Hospice was 'treating' her by phone & did not come to the house to check the patient out about what the family was telling them.
All hospice patient do not go to a hospice facility. Many are treated by their family at home - under hospice supervision. If you read the article - they were told NOT to call 911 - but to call them instead.
Do you not understand Hospice care?
Hospice = DNR
No need to call 911 until the person is dead and that is just to report the death.
Even if they are caring for you at home.
That’s how it works.