Embark?
Geez, I can empathise.
As my former landline provider, they were getting the extra moolah for unlisted/nonpub, and I had of course admonished them that I didn’t want to hear from THEIR telemarketing dept either. (You actually have to specify this.)
So one day I got a wake-up call (night-shift job) on Embark’s behalf, asking my opinion of my recent customer svc experience with them. WTF? Cussed a blue streak & hung up, then decided I wasn’t done and called Cust Svc to complain about being telemarketed when I was paying those a-holes extra just to be left alone... which of course the CSR denied that I had been telemarketed by Embark—
—Which generated additional wake-up calls from Embark. I’m talking about being wakened 3 days in the course of four business days in a row. I repeat: I was paying these jokers for the privilege of being left the blanketyblankblank alone!
Once I called their HQ (in Arkansas, I think) and generated a corporate complaint, the regional manager diagnosed the kickoff as when I’d dropped an add-on service to save money. You see, any contact with Embark’s cust svc dept automatically puts you on a third party survey list. Embark pays the survey caller company to check up on customer satisfaction with Embark representatives. The stupid system won’t disregard those customers who freakin SPECIFIED they didn’t want to be bothered! Grrrrrrrrrr
Wisely, the lady didn’t even try talking me into staying with them. How the heck do you justify giving out someone’s info when they’re paying you especially not to? Idiots.
I merely inquired about lowering my bill when the fun and games began. They cut off the voice mail. When I called they said OOPS. Then they cut off the long distance. More OOPS and So Sorry. Next they cut off the internet.
Disgusting to say the least. They never did call to see what I thought of their service.
When they cut off the voice mail I lost all the saved messages. They told me that there was nothing they could do and that lots of people were furious because they lost voice mails of relatives who had died.
They really didn’t give a damn.