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Did you click on the link “To view technical information about....”????

You can find the issue there and cancel the subscription.

Here is MS Fix http://support.microsoft.com/fixit/

Try clicking on “Top Solutions” or “Windows” to see how to repair.

Hint: after you click on say “Windows” in area number 3 below you will find areas for them to look at and fix.

Go all the way to the bottom of the page and you will see, in faint color, “1-27 of 27 Results”.

Now, next to that you will see Show “10 results”. Change that to 50 and you will see them all and then go back about 1/2 of the page of the results and start with “Fix Windows system performance problems on slow Windows computers”.

When you done go the one above that and run “Hardware devices are not working or are not detected in Windows”.

Then try “Diagnose and repair Windows File and Folder Problems automatically”.

From there you should get the idea. Try to stay in “Windows”, then “Top Solutions”, then try “Internet Explorer”.

You don’t seem to technical otherwise I’d tell you try using the tools here:
http://www.networkworld.com/supp/2011/041811-windows-7-crashes.html

It looks like you are still running Windows XP SP3

Should be fairly easy to resolve.