Active Duty ping.
That would never happen on Southwest. That’s why people LUV that airline.
Just a stupid flight attendant who blindly follows rules instead of using common sense.
Another American hero gets dumped on by someone who obviously doesn’t understand the sacrifice of the military person who took that jacket off.
Dear Lord. I’m appalled.
That flight attendant would have been right at home on the Titanic. ‘You’re third class, no lifeboat for you.’
I was never in the infantry but if someone with a Combat Infantryman’s Badge (CIB) asks me if I’d hang up their jacket, I’D HANG UP THEIR JACKET!!!
So the airline will get embarrassed, and have to fall on their sword, PR-wise. The flight attendant will probably get a stern talking-to, and maybe even a strongly-worded letter in her Permanent File!
But will this deter the next idiot from blindly following rules instead of using common sense and doing the right thing? Sadly, no. The problem with common sense, as the old saying goes, is that it’s not common. This woman is an idiot and will remain an idiot after this episode is over. And there are many more where she came from.
haven’t any of the passengers offered up her name and photo on the social media waves?
Maybe some future passengers want to educate this ungrateful twit as to why she enjoys the freedom to be as stupid as she is.
I have worked in the service industry. When I was with a major electronics retailer, we were instructed “You will do everything possible to make the customer happy, because everybody has ten friends, and you WILL make them happy at the store level, because if it goes uphill to district...it is going to come BACK DOWN ON YOU FROM DISTRICT.”
Today, within five minutes of this disrespectful incident...the entire world knew about it. And now a good chunk of everyone’s friends think, rightly or wrongly, that this airline disrespects veterans. The proper response would have been an unequivocal “We attempt to make everyone on our planes happy, and this was a bad decision that reflected poorly on those who risk their lives to protect our freedom. We apologize and will do whatever we can to make this right.”
Sent them an email stating my outrage. Hope to read their boilerplate answer soon.
I’m betting the flight attendant is union, so nothing bad will ever happen to that person.
I have to tell you, my son was a flight attendant with Delta and they could hang up that jacket is they wanted, ESPECIALLY when 1st class customers offered their space. She didn’t WANT to do it, that’s what’s wrong. I’m not impressed with some empty, CYA “apology” They’re just afraid of losing business, and indeed they just have.