And this is a perfect example of why the attitude prevalent among university administrators that treats students as “customers” is the destruction of education, particularly when it is absorbed by the students.
The customer is always right. The student is often wrong and occasionally so irremediably wrong that they can’t be set right by taking the course a second time. The dynamics of a university don’t fit into the mold of commerce: students are in some ways more like a raw material, in others more like customers, in yet others more like junior employees.
“Here is a dime, call your mother, and tell her there is serious doubt about you ever becoming a nurse.”