She’s had it a few years, and the password put on by the original owner has just become a problem recently? How did she get in in the intervening years? She never had an account with Apple?
Story has a few holes in it at this point.
She won it at bingo, a couple of years ago. Sometime, between the time she got it and now, somebody put a password on it. We don’t know who and don’t know what the password is but it is there.
That’s the whole story and as simple as it gets.