Sheesh, just plan ahead a little bit and get an appointment. In July, I was in and out of the Los Gatos DMV getting my eye exam and Real ID in 45 minutes. The biggest problem was the God Awful User Interface on their kiosks. Many of the UI elements and navigation items made zero sense. Even terminology changed midstream from “Renew your driver license” to “Get a card.” WTH is a “Card”? I asked and they said “Oh, that’s the same as a driver license.” Common sense is not the strong suit of DMV computer system design.
You must think in “illegal” or “gibsmedat,” “not working American.”