Great systems are fine, but you need reasonable competent people to keep them running.
I like McDonald’s a lot.
But you’re correct about the extreme displeasure of dealing with miserable, surly employees. The closest McDonald’s to me has the worst employees including the manager. I just stopped going in.
This is on top of the endless mistakes the staff makes with orders!
How they manage to keep the place open I have no idea.
Their quality is going down hill.
The last Big Mac was bun, two patties,
a teaspoon of sauce, a smattering of
lettuce, two pickle slices the size of
a dime, bun, and bun. Completely dry
bottom layer. The fries were cold, and
tasted like plastic. They’re a far cry
from being what they were, when I had
my first burger from them in 1960, at
the age of five.
Granted, they didn’t have near the
available menu items they have today,
it was just better quality.
Both my daughters have worked at the local McDs part time over the past few years while they are home from school, etc. The turnover for employees is amazingly high. They have to hire almost double what they need because of the huge number of no-shows, no-calls they end up with.
They are routinely calling the girls offering extra time/ shifts, because they know they will get a decent amount of effort out of them.
There are a few of the older workers who are steady, but barely enough to make up a good core. This is in a fairly nice suburban area.
End result is they will take who they can get to keep the operation at least running. I think their inability to hire is THE major driver behind the recent installation of the self order kiosks.