Windows XP Professional; Dell 8520;
When I ran ADD HARDWARE the CD drives have YELLOW exclamantion points next to them and say
Windows successfully loaded the device driver for this hardware but cannot find the hardware device. (Code 41)
That sounds like some progress....hmmm....hardware trouble perhaps.
This is not a laptop?
If not , you might open it up and check the cables....what else is on the same IDE cable and is that device working? If so then check the cable attaching directly to the CD Writer itself.... However if neither device on the IDE cable is working then check the cable where it is plugged into the motherboard....
A driver was loaded but Windows cannot find the device. This happens when Windows does not detect a non-Plug and Play device.
If the device was removed, uninstall the driver, install the device, and then click Scan for hardware changes to reinstall the driver. If the hardware was not removed, obtain a new or updated driver for the device.
If the device is a non-Plug and Play device, a newer version of the driver might be needed. To install non-Plug and Play devices, use the Add Hardware wizard. Click Performance and Maintenance on Control Panel, click System, and on the Hardware tab, click Add Hardware Wizard.
On the General Properties tab of the device, click Troubleshoot to start the troubleshooting wizard.