[Little Ray]

Apparently y'all missed this part:

She said the boy likes attention and has a history of bad behavior. He has shoplifted from stores and stolen money from her, she said. The boy has also been inching toward expulsion from school, she added, and even punched a police officer last month. He was arrested for disorderly conduct in that incident.

The kid is a bad seed and her response was probably appropriate.

[Kozak]

No, I didn't miss it. The child is not a "bad seed". SHE is an incompetent parent, and clearly has been for the 12 years of the kids life, proof of which is her cluelessness in dealing with this problem. Parenting isn't rocket science.