Posted on 02/06/2007 12:39:30 PM PST by JohnSheppard
Microsoft Corp. has significantly raised what it charges retail customers for technical support for its latest software, Windows Vista and Office 2007, while narrowing the help offered to users.
As of Jan. 30, customers who buy full retail copies of Vista and Office 2007 will get unlimited calls, e-mails and Web chats with Microsoft technical support during the first 90 days after activating the software. But after that period, customers contacting Microsoft for help with Vista will pay $59 per incident, up from $35, according to Matt Fingerhut, general manager of consumer support for platforms and business applications. For technical assistance with Office, customers will pay $49 per incident, also up from $35.
Previously, Microsoft offered unlimited support to customers with problems installing Office or Windows for as long as they used the software, Fingerhut said. Customers also could get help on two additional support incidents of any kind for free. Customers with existing software who have not used up their free calls to Microsoft can still use them, Fingerhut said.
Fingerhut said that Microsoft realized last year that its support prices were lower than those charged by competitors, including Best Buy's Geek Squad, CompUSA's TechPros, Circuit City's Firedog and dedicated service providers such as PlumChoice.
(Excerpt) Read more at computerworld.com ...
Another obvious lie you've already been busted on. Check post number 10 homer:
"I've been using it exclusively since 2003."
"it" was Linux, in case you want to claim I pulled that out of context. But thanks for proving once again you'll lie at the drop of a hat.
OK. I made a mistake there. I do start up Windows occasionally (like during tax time or other rare occasions). However, for my day-to-day operations, I use Linux.
Don't tell me, I already know, tell the guy you BS'd from the beginning.
Calling me names makes up for their lies? Seems to be a common theme with the real children around here.
Disclaimer: Opinions posted on Free Republic are those of the individual posters and do not necessarily represent the opinion of Free Republic or its management. All materials posted herein are protected by copyright law and the exemption for fair use of copyrighted works.